Data Protection

Hi99 Privacy Policy — How We Protect Your Information

Hi99 treats the protection of your personal data as its highest priority. This privacy policy explains in detail what information we collect, why we collect it, and how we keep it secure.

Last Updated: January 1, 2026
Our Privacy Commitment

How hi99 Keeps Your Data Safe — Six Core Principles

SSL Encryption

All your data on hi99 is protected with 256-bit SSL encryption. Security is ensured at every step of data transmission.

No Data Shared with Third Parties

Your personal information is never sold or shared with third parties. hi99 uses data solely for service improvement.

Protecting Your Rights

You can view, correct, or request deletion of your data at any time. hi99 always respects your right to privacy.

Secure Data Storage

Your data is stored on internationally certified secure servers. Regular security audits are conducted to ensure there are no vulnerabilities.

Cookie Controls

Hi99 only uses necessary cookies. You can manage your cookie preferences at any time through your browser settings.

Marketing Opt-Out

You can opt out of promotional messages at any time. hi99 respects your preferences and will not send you unwanted communications.

1 Introduction

Welcome to hi99. We believe that every user's personal data belongs to them. This privacy policy explains what information hi99 collects, why it collects it, and how that information is used and protected.

By using hi99's website, mobile app, or any of our services, you are considered to have agreed to this privacy policy. Please read it carefully before you start using our services.

Hi99 is an international-standard online gaming platform serving users in Bangladesh and beyond. Our privacy policy is aligned with international data protection regulations.

This privacy policy applies solely to hi99's own services. Third-party payment gateways and game providers have their own privacy policies, for which hi99 is not responsible.
2 What Information We Collect

Hi99 may collect the following types of information:

Type of Information Example Reason for Collection
Identity Information Name, date of birth, national ID number KYC Verification & Age Confirmation
Contact Information Email, mobile number, address Account Communication & Security
Financial Information Payment method, transaction history Deposit & Withdrawal Processing
Device & Technical Information IP address, browser, operating system Security & Fraud Prevention
Gaming Behavior Betting history, preferred games, session duration Service Improvement & Responsible Gaming
Cookie & Tracking Data Browsing patterns, click data Improve Site Experience
Important: hi99 never stores your full payment card number or bank password. Payment details are processed exclusively through encrypted payment gateways.
3 How We Collect Information

Hi99 collects your information through the following methods:

  • Direct Registration: Information you provide when creating your account.
  • KYC Verification Process: Documents uploaded to verify your identity.
  • Payment Transactions: Information automatically logged during deposits and withdrawals.
  • Gaming Activity: Your gameplay patterns and history on the platform.
  • Cookies & Session Tracking: Automatically collected while browsing the website.
  • Customer Support Contact: Records of communication via live chat, email, or other channels.
  • Third-Party Sources: Legitimate third-party data used for fraud prevention and identity verification.

You will always know what information is being collected. Collecting data without your knowledge is against hi99's policy.

4 Purpose of Data Use

Hi99 uses your information for the following purposes:

  • Account Management: Registration, login, and account maintenance.
  • Payment Processing: Deposits and withdrawals processed securely.
  • Legitimacy Verification: Protecting minors through age and identity verification.
  • Security & Fraud Prevention: Detecting and preventing suspicious activity.
  • Customer Support: Fast and effective support to resolve your issues.
  • Responsible Gaming: Detecting unusual gaming behavior and providing appropriate support.
  • Service Improvement: Analysing user experience to improve the site.
  • Marketing: Relevant offers and promotions sent only with your consent.
  • Legal Obligations: Meeting regulatory authority requirements.
Please Note: hi99 never sells your data to advertisers. If you do not wish to receive marketing communications, you can opt out at any time from your account settings.
5 Data Sharing & Disclosure

Hi99 does not generally share your information with third parties. However, data may be shared in the following limited circumstances:

  • Payment Provider: Information required with bKash, Nagad, Rocket, or your bank to process deposits and withdrawals.
  • KYC Provider: Approved verification agencies for identity checks.
  • Game Provider: Only the minimum data necessary to operate the games.
  • Legal Authorities: To government agencies when required by court order or legal necessity.
  • Fraud Prevention Agencies: To relevant authorities for the prevention of money laundering or fraud.

All third-party service providers that hi99 works with are bound by strict confidentiality agreements and may only use your data for specified purposes.

hi99 never sells your data to third-party advertising networks or data brokers — that is our commitment.
6 Cookies & Tracking Technologies

Hi99 uses several types of cookies. The purpose of each is explained below:

  • Essential Cookies: Essential for the site to function properly. Used to maintain login sessions and ensure security. These cannot be disabled.
  • Performance Cookies: Helps improve our service by analyzing how the site is used. All data is collected completely anonymously.
  • Functionality Cookies: Remembers your language, preferences, and customisation settings. Disabling these may limit certain features.
  • Marketing Cookies: Used to show relevant ads only with your consent. You can turn this off at any time.

You can manage cookies through your browser settings. However, disabling certain essential cookies may limit access to some features of the site.

7 Data Retention & Deletion

Hi99 does not retain your data longer than necessary. Our data retention policy is as follows:

  • Active Account Information: Retained for as long as your account remains active.
  • Financial Transaction Records: Retained for up to 7 years as required by law.
  • KYC Documents: Retained for up to 5 years after account closure.
  • Cookie & Session Data: Session cookies are deleted when you close your browser; persistent cookies expire between 30 days and 1 year.
  • Gaming History: Retained for up to 3 years after account closure for dispute resolution.

If you request account deletion, all data beyond legal obligations will be removed within 30 days. You can submit this request by contacting our support team.

Certain data is required by law to be retained for a specified period — this is not at our discretion, but a requirement under government regulations.
8 Your Rights

Hi99 guarantees the following rights regarding your privacy:

Right to Access Information

To find out what information hi99 holds about you, submit a request to our support team. We will respond within 7 business days.

Right to Rectification

If any stored information about you is incorrect, you can request a correction. Many details can also be updated directly from your account settings.

Right to Erasure

If you request account closure, all data beyond legal obligations will be deleted within 30 days.

Right to Object to Processing

You may object to your information being used for specific purposes. To stop marketing messages, simply opt out directly.

Right to Data Portability

If you would like to receive the data we hold about you in a structured format, simply submit a request and our support team will send it to you in due course.

To exercise any of the above rights, please contact the hi99 support team. We are always here to help.
9 Children's Privacy

Hi99 is not intended for anyone under the age of 18. We do not knowingly collect personal information from minors.

Age is verified at registration, and identity must be confirmed with a valid ID during the KYC process. If a user provides false information and creates an account as a minor, the account will be closed and all collected data deleted as soon as this is discovered.

If you suspect that a minor is using hi99, please notify our support team immediately. We will take prompt action.
10 Policy Changes

Hi99 may update this privacy policy from time to time. If any significant changes are made, we will notify you by email or through an on-site notification.

Continued use of the site after any changes will be taken as acceptance of the updated policy. We recommend checking this page regularly.

If you have any questions about this privacy policy, please contact our support team. We are happy to explain everything in plain language.

Last Revised: 1 January 2026

Play Safe, Play Confident

Hi99 keeps your data secure. Create an account today and enjoy world-class online gaming — completely safe.

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