Hi99 Terms and Conditions — A Complete Guide to Using the Platform

Hi99 ("we", "the platform") is an online gaming and betting platform operating under an international gaming license. These Terms and Conditions ("Terms") apply to the hi99 website, mobile app, and all related services.

By creating an account, playing games, placing bets, or using any service on hi99, you confirm that you have read, understood, and fully accepted these Terms. These Terms may be updated at any time — continued use of the platform after any changes constitutes acceptance of the updated Terms.

Hi99 reserves the right to suspend or terminate any member's account at any time, with or without notice, and for any reason — particularly in cases of Terms violations, fraud, or suspicious activity.

To register an account and use hi99's services, you must meet the following eligibility requirements:

• You must be at least 18 years old. Use of hi99 by minors is strictly prohibited.
• You must provide your correct name, date of birth, address, and contact details at the time of registration.
• Each person may only create one account. If multiple accounts are found, all of them will be closed and balances may be forfeited.
• It is your responsibility to ensure that using hi99 is legal under the laws of your country or region.
• Your account is strictly personal. You may not allow anyone else to access or use your account.

Hi99 may request identity documents, proof of address, or other documentation for KYC (Know Your Customer) verification at any time. Failure to provide the required documents within the specified timeframe may result in a temporary account suspension.

The following terms apply to hi99's bonuses and promotions:

• Each bonus offer comes with specific Wagering Requirements. You must wager the required amount before you can withdraw bonus winnings.
• The welcome bonus is available to new members only and may be claimed once.
• Bonus balance and real balance are tracked separately.
• Any attempt to claim bonuses using multiple accounts will result in all bonuses being cancelled.
• Hi99 reserves the right to modify, cancel, or suspend any bonus offer at any time.
• Bonuses are generally valid for 7 to 30 days; any unused bonus will be automatically cancelled once it expires.

Full bonus terms and conditions are listed with each individual offer. Visit the hi99 promotions page to see the latest offers.

The following rules apply to all financial transactions on hi99:

• Deposits can be made via bKash, Nagad, Rocket, or any approved banking method.
• The minimum deposit amount is listed on the respective payment method's page.
• Withdrawals must be made to the same payment method used for the original deposit.
• Withdrawals are typically processed within 15 minutes to 24 hours.
• Large withdrawals may be held if KYC verification has not been completed.
• Hi99 may place a hold on withdrawals and conduct an investigation if a transaction appears suspicious.

Hi99 does not charge any additional transaction fees. However, your payment provider may apply their own charges, which are outside hi99's control.

The following rules must be observed while playing games on hi99:

• All games on hi99 use internationally certified RNG (Random Number Generator) technology, ensuring complete fairness and impartiality.
• Each game has its own rules and payout rate. Please read them before you start playing.
• If a game is interrupted due to a technical issue, hi99 will review the situation and make a final decision.
• Any attempt to gain an unfair advantage using betting systems or software will result in account closure.
• In Live Dealer games, the dealer's decision is final. If you have a dispute, please notify the support team.

Hi99 regularly engages independent third-party auditors to verify game fairness. Audit reports are available upon request from the support team.

The following activities are strictly prohibited on hi99:

• Creating multiple accounts or using another person's account.
• Exploiting the bonus system for fraudulent purposes (Bonus Abuse).
• Using hi99 for money laundering or any illegal financial activity.
• Any attempt to access the platform through hacking, malware, or other technical means.
• Harassing or threatening other users.
• Operating an account under a false identity.
• Attempting fraud through chargebacks or payment disputes.

Hi99 takes the protection of your personal data seriously. Under our Privacy Policy:

• Your personal data is protected with 256-bit SSL encryption.
• Your information is never sold or shared with third parties.
• Your information may be used solely for service improvement, KYC verification, and legal compliance purposes.
• You may request to update or delete your personal data at any time.

For more details, visit our Privacy Policy View page.

Hi99 believes gaming should be a healthy form of entertainment. To support that, we offer the following features:

• Deposit Limit: Set a limit on your daily, weekly, or monthly deposits.
• Loss Limit: Gaming will automatically stop once you have lost a set amount.
• Session Timer: Keep track of how long you have been playing.
• Self-Exclusion: Temporarily suspend your account for a specified period of time.
• Cooling-Off Period: Take a break anywhere from 24 hours to 30 days.

If you feel you have a problem with gaming, please contact our Responsible Gaming Go to the page or contact our support team.

You may close your hi99 account at any time. Before closing your account:

• Please withdraw any remaining balance before closing your account.
• Settle any active bonuses or open bets before proceeding.
• Contact the support team to request account closure.

Hi99 may close or suspend your account under the following circumstances:

• Violating the terms and conditions.
• Accounts that have been inactive for an extended period (more than 12 months).
• If fraudulent or suspicious activity is detected.
• For legal or regulatory reasons.

Hi99 reserves the right to modify or update these Terms and Conditions at any time. When changes are made:

• For significant changes, a notification will be sent to your registered email address.
• The date of any change will be noted under the "Last Updated" section at the top of the page.
• Continued use of hi99 after any changes will be considered acceptance of the updated terms.

Check this page regularly to stay up to date with the latest terms and conditions. If you have any questions, feel free to reach out to our support team.